Terms and Conditions

Man and Van Brixton Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Brixton provides removal and related services to private and business customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means Man and Van Brixton, the provider of the services described in these terms.

1.2 "Customer" means the individual or organisation booking or using the Company’s services.

1.3 "Services" means any removal, man and van, loading, unloading, packing, transportation, or related services provided by the Company.

1.4 "Vehicle" means any van or vehicle supplied by the Company in connection with the Services.

1.5 "Goods" means the items, belongings, furniture, equipment, or other property which are the subject of the Services.

1.6 "Service Address" means any property or location at which the Services are provided, including collection and delivery addresses.

2. Scope of Services

2.1 The Company provides man and van and removal services, which may include loading, unloading, transportation, and assistance with moving items between addresses within its operational area.

2.2 Any additional services, such as packing, dismantling and reassembly, or storage assistance, must be agreed in advance and may incur additional charges.

2.3 The Company reserves the right to refuse to carry any items that, in its reasonable opinion, may pose a risk to the Vehicle, personnel, or other Goods, or which may breach any law or regulation.

3. Booking Process

3.1 Bookings may be made through the Company’s accepted booking channels as notified from time to time. All bookings are subject to availability and confirmation by the Company.

3.2 At the time of booking, the Customer must provide accurate and complete information, including but not limited to:

a. Collection and delivery addresses
b. Date and preferred time of the move
c. Description and approximate quantity or volume of Goods
d. Details of any large, heavy, fragile, or unusual items
e. Information about access restrictions at any Service Address, such as stairs, lifts, parking limitations, or distance from parking to entrance.

3.3 The Company will rely on the information provided by the Customer to estimate the time, resources, and Vehicle required. If the information is inaccurate or incomplete, the Company may adjust the price or, where necessary, refuse or amend the booking.

3.4 A booking is only confirmed once the Customer has accepted the quote and any required deposit or prepayment has been received by the Company, where applicable.

4. Quotes, Pricing and Additional Charges

4.1 The Company will provide a quote based on the information supplied by the Customer. Quotes may be provided as a fixed fee or on an hourly rate basis, as specified at the time of booking.

4.2 Quotes are valid for a limited period as notified by the Company and may be withdrawn or amended at any time before acceptance.

4.3 The Company reserves the right to apply additional charges in the following circumstances, among others:

a. Delays caused by the Customer, including waiting time at any Service Address beyond any agreed allowance
b. Extra Goods or services not disclosed at the time of booking
c. Unexpected access issues, such as long carrying distances, additional flights of stairs, or lack of suitable parking
d. Work required outside agreed hours or extended duration of the job
e. Tolls, congestion, emission, parking, or other charges incurred during provision of the Services.

4.4 Where additional charges arise, the Company will inform the Customer as soon as reasonably practicable. The Customer agrees to pay all such reasonable additional charges.

5. Payments

5.1 Payment terms will be communicated at the time of booking. The Company may require full or partial payment in advance, or payment on completion of the Services.

5.2 The Company accepts payment through the methods it sets out in its current payment policy. Cash payments, where accepted, must be made directly to the Company’s authorised representative.

5.3 All charges are payable in the currency stated in the quote or invoice. Where applicable, taxes or statutory charges will be included or itemised as required by law.

5.4 If payment is not made in accordance with agreed terms, the Company reserves the right to:

a. Suspend or refuse to commence or continue the Services
b. Charge interest on overdue amounts at the statutory rate or a reasonable commercial rate, from the due date until payment is made in full
c. Retain Goods in its possession under a lien until payment is received.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as soon as possible through an accepted communication method.

6.2 The Company may apply cancellation charges as follows, unless otherwise agreed in writing:

a. If cancellation is made with more than 48 hours’ notice before the scheduled start time, no cancellation fee may be charged.
b. If cancellation is made between 24 and 48 hours before the scheduled start time, the Company may charge up to 50 percent of the agreed price.
c. If cancellation is made with less than 24 hours’ notice, or in the event of no-show by the Customer, the Company may charge up to 100 percent of the agreed price.

6.3 Amendments that materially alter the scope, timing, or duration of the Services may result in a revised quote. The Company will not be obliged to accommodate major changes but will reasonably attempt to do so subject to availability.

6.4 The Company reserves the right to cancel or postpone the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, Vehicle breakdown, accidents, illness, or legal restrictions. In such cases, the Company will seek to reschedule the Services or provide a refund of any prepayments for services not yet performed. The Company will not be liable for any indirect or consequential losses arising from such cancellation or postponement.

7. Customer Responsibilities

7.1 The Customer is responsible for:

a. Ensuring that Goods are safely and securely packed, unless packing services have been agreed
b. Properly labelling fragile, high-value, or special-care items
c. Ensuring that Goods are ready for loading at the agreed time
d. Providing accurate instructions and directions to the Service Addresses
e. Ensuring suitable parking and obtaining any necessary permits or authorisations
f. Being present or represented by an authorised person during the Services to provide access and instructions.

7.2 The Customer must not request the Company to carry any prohibited, illegal, or unsafe items, including but not limited to explosives, flammable or hazardous substances, drugs, stolen goods, or items whose possession or transport may contravene any law.

7.3 The Customer warrants that they are the owner of the Goods or are authorised by the owner to arrange the Services and accept these Terms and Conditions on the owner’s behalf.

8. Access and Parking

8.1 The Customer is responsible for ensuring safe and reasonable access to all Service Addresses, including suitable parking for the Vehicle as close as practicable to the property entrance.

8.2 The Customer must arrange any necessary parking permissions, permits, or suspensions in good time. Any fines, penalties, or additional charges arising from inadequate parking arrangements may be charged to the Customer.

8.3 If access is restricted or unreasonably difficult, the Company may adjust the price or refuse to complete part or all of the Services where the safety of personnel, the Vehicle, or Goods would be compromised.

9. Liability and Limitations

9.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company’s liability for loss of or damage to Goods shall be limited as set out in this section.

9.2 The Company will not be liable for:

a. Loss or damage arising from the Customer’s failure to pack items adequately when packing is carried out by the Customer
b. Loss or damage to items that were already damaged or defective prior to the Services
c. Loss or damage arising from inherent defects, characteristics, or natural deterioration of the Goods
d. Loss of or damage to valuables, including but not limited to money, jewellery, watches, documents, artworks, antiques, or electronic data, unless specifically declared and accepted in writing
e. Indirect or consequential losses, including loss of profit, income, opportunity, or enjoyment.

9.3 Where the Company is found liable for loss of or damage to Goods due to its negligence or breach of contract, the Company’s liability shall, to the fullest extent permitted by law, be limited to the lesser of:

a. The reasonable cost of repair of the damaged Goods; or
b. The current market value of the Goods at the time of loss or damage; and
c. Any applicable overall limit communicated by the Company.

9.4 The Customer must notify the Company in writing of any loss of or damage to Goods as soon as reasonably practicable and, in any event, within a reasonable period after completion of the Services. The Customer must provide evidence of such loss or damage and allow the Company a reasonable opportunity to inspect the Goods.

9.5 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited by law.

10. Insurance

10.1 The Company maintains such insurance cover as it considers appropriate for its operations. Details may be provided upon request.

10.2 The Customer is encouraged to obtain their own additional insurance for high value or sensitive items where necessary, as the Company’s liability may be limited as described in these Terms and Conditions.

11. Waste, Disposal and Environmental Regulations

11.1 The Company is a removal and man and van service provider and is not a licensed waste carrier unless explicitly stated. The Company will not remove, transport, or dispose of controlled waste, hazardous waste, or items requiring specialist disposal without prior agreement and appropriate licensing.

11.2 The Customer must not request the Company to dispose of items in a manner that breaches any environmental or waste regulation. Fly-tipping or unlawful disposal is strictly prohibited.

11.3 Where the Service includes agreed removal of unwanted items, the Company will take reasonable steps to ensure that disposal is carried out in accordance with applicable regulations, which may include the use of authorised disposal or recycling facilities.

11.4 Any additional charges arising from lawful disposal or recycling of items, including facility fees or specialist handling, will be the responsibility of the Customer and may be added to the final invoice.

12. Delays and Events Beyond Control

12.1 The Company will use reasonable efforts to perform the Services at the agreed time and date. However, times are estimates and not guarantees.

12.2 The Company shall not be liable for delays or failure to perform the Services where caused by events beyond its reasonable control, including but not limited to traffic conditions, accidents, road closures, extreme weather, mechanical failure, strikes, or legal restrictions.

12.3 Where such events occur, the Company will take reasonable steps to inform the Customer and to minimise any disruption.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as possible, providing full details of the concern.

13.2 The Company will review and respond to complaints within a reasonable time and may request further information or evidence to assist in resolving the matter.

14. Data Protection and Privacy

14.1 The Company will handle any personal information provided by the Customer in accordance with applicable data protection laws.

14.2 Personal data will be used only for the purposes of administering bookings, providing the Services, processing payments, and communicating with the Customer, and for related legitimate business purposes.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

16. General Provisions

16.1 If any part of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.

16.2 The failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy.

16.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior agreements, understandings, or representations, whether oral or written.

16.4 No person other than the Company and the Customer shall have any rights to enforce any of these Terms and Conditions.

16.5 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking.



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For a High Quality Man and Van Brixton Mover at Attractive Prices You Can Depend On...

So our removal and storage services are the finest in Brixton, and the staff in our employ can always be depended upon to get the job done. Though that's not all – our services are of premium quality, but the prices we charge are far from high end. We specialise in accessible man and van services for businesses and home owners alike, and as a result we price our services below all of our competitors. To hire our man and van Brixton services, all you have to do is call us, and talk to an expert today.

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Luton Van 2 Men 4 Men
Per hour /Min 2 hrs/ 70 140
Per half day /Up to 4 hrs/ 280 560
Per day /Up to 8 hrs/ 560 1120

*All prices are subject to VAT at 20%.

Contact us

Company name: Man and Van Brixton Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 97 John Ruskin St
Postal code: SE5 0PQ
City: London
Country: United Kingdom

Latitude: 51.4827030 Longitude: -0.0983270
E-mail:
[email protected]

Web:
Description: Those who call and talk to our attentive consultants will receive our valuable help for any type of Brixton, SW9 home or office relocation.
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