Privacy Policy

Man and Van Brixton Privacy Policy

This Privacy Policy explains how Man and Van Brixton collects, uses, stores, and protects personal data relating to our customers in the Brixton area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Man and Van Brixton customers and prospective customers located in the Brixton area who contact us, request a quote, or use our services.

Data Controller

Man and Van Brixton is the data controller in respect of the personal data we process about you. This means we decide how and why your personal data is used, and we are responsible for ensuring that such use complies with applicable data protection laws.

Types of Personal Data We Collect

We may collect and process the following categories of personal data when you interact with Man and Van Brixton or use our services:

Identification and contact details, such as your name, address, postcode, and general location in the Brixton area.

Communication details, such as any information you provide when you contact us to request a quote, make a booking, or ask a question, including the content of messages and the date and time of contact.

Service details, such as collection and delivery addresses, property access information you choose to share, inventory descriptions, preferred dates and times for moves, and any specific instructions relevant to the service.

Transaction and billing details, such as the amount charged, payment status, and basic billing records. We do not store full payment card numbers or security codes where payments are processed through external payment providers.

Technical and usage data, which may include basic information about how you contacted us, such as the device type or general technical information provided by your browser or communication method. We do not intentionally collect more data than is necessary for arranging and delivering our services.

How We Collect Your Data

We collect personal data directly from you when you contact us, request a quote, make a booking, or engage with us about our services, including when you provide details by phone, online forms, or other communication methods.

We may also receive data from third party service providers acting on our behalf, such as payment processors or advertising and booking platforms, where you have provided your information to them in order to arrange services with us.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis to do so. Depending on the context, we rely on the following lawful bases:

Performance of a contract. We process your data to provide our moving and transport services, including handling bookings, arranging logistics, communicating with you about your move, and managing payments.

Legitimate interests. We process data to manage and improve our business, respond to enquiries, keep records of services provided, prevent fraud, protect our legal rights, and ensure the security of our operations. When relying on legitimate interests, we consider your rights and expectations and only process data necessary for those interests.

Legal obligations. We may process your data to comply with legal and regulatory requirements, such as tax, accounting, and record-keeping obligations, and to respond to lawful requests from authorities.

Consent. In limited cases, we may rely on your consent, for example for certain types of marketing communications where required by law. Where we rely on consent, you are free to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotes, confirm availability, and manage bookings for Man and Van Brixton services.

To plan and deliver moves, including collection and delivery addresses, routes, and any specific instructions you provide.

To communicate with you before, during, and after your move, including service updates, changes, and follow up questions.

To process payments, issue invoices or receipts, and maintain financial records.

To manage customer relations, handle queries or complaints, and improve our services.

To protect our business from fraud and misuse, and to enforce our terms and conditions.

To comply with applicable laws, regulations, and lawful requests from authorities.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the provision of services, maintaining business and financial records, resolving disputes, and complying with legal and regulatory obligations.

In general, we keep booking and transaction records for a period required by tax and accounting laws. Enquiry records and communications may be kept for a reasonable period in order to respond to ongoing queries, monitor quality, and manage our relationship with you.

When personal data is no longer needed, we will delete it or anonymise it so that it can no longer identify you.

Data Sharing and Processors

We do not sell your personal data. We may share your data with carefully selected third parties that act as data processors on our behalf, or as independent controllers where necessary, for the following purposes:

Service providers that help us deliver our services, such as vehicle hire, storage facilities, or additional labour where needed.

Payment service providers that process payments and perform fraud checks.

Professional advisers such as accountants or legal advisers, where necessary for business operations or legal matters.

Technology and communication providers that support our booking systems, communication channels, and data storage.

Public authorities, regulators, or law enforcement where required by law or where necessary to protect our rights or the rights of others.

Where we use third party processors, they may only process your personal data in accordance with our instructions and must provide appropriate security measures.

International Data Transfers

Our core operations are based in the UK. If any of our service providers process your personal data outside the UK or European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms, to protect your data in accordance with data protection laws.

Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include limiting access to personal data to those who need it for business purposes, using secure systems for storing records where possible, and regularly reviewing our practices.

While we work to protect your personal data, no system can be guaranteed completely secure. You are encouraged to take care when sharing personal information and to contact us if you believe your data may have been compromised in connection with our services.

Your Data Protection Rights

Under data protection laws, you have certain rights in relation to your personal data. Subject to legal and practical limitations, you may have the following rights:

Right of access. You can request confirmation of whether we process your personal data and ask for a copy of that data.

Right to rectification. You can request that inaccurate or incomplete personal data be corrected or updated.

Right to erasure. You can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to keep it.

Right to restriction. You can ask us to restrict the processing of your data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.

Right to object. You may object to our processing of your personal data based on legitimate interests, including any direct marketing activities. We will stop processing unless we have compelling legitimate grounds to continue or a legal obligation.

Right to data portability. In some cases, you may request that we provide your personal data to you or to another organisation in a structured, commonly used, and machine-readable format.

Right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

If you wish to exercise any of these rights, you can contact us using the contact details provided when you booked or enquired about services with Man and Van Brixton.

Complaints

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK supervisory authority for data protection.

Scope and Changes to This Policy

This Privacy Policy applies to all Man and Van Brixton customers, including individuals and businesses, in the Brixton area who use or enquire about our services. We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide.

Any changes will apply from the date they are published. We encourage you to review this Privacy Policy periodically so that you remain informed about how we process your personal data.



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For a High Quality Man and Van Brixton Mover at Attractive Prices You Can Depend On...

So our removal and storage services are the finest in Brixton, and the staff in our employ can always be depended upon to get the job done. Though that's not all – our services are of premium quality, but the prices we charge are far from high end. We specialise in accessible man and van services for businesses and home owners alike, and as a result we price our services below all of our competitors. To hire our man and van Brixton services, all you have to do is call us, and talk to an expert today.

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Luton Van 2 Men 4 Men
Per hour /Min 2 hrs/ 70 140
Per half day /Up to 4 hrs/ 280 560
Per day /Up to 8 hrs/ 560 1120

*All prices are subject to VAT at 20%.

Contact us

Company name: Man and Van Brixton Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 97 John Ruskin St
Postal code: SE5 0PQ
City: London
Country: United Kingdom

Latitude: 51.4827030 Longitude: -0.0983270
E-mail:
[email protected]

Web:
Description: Those who call and talk to our attentive consultants will receive our valuable help for any type of Brixton, SW9 home or office relocation.
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