Terms and Conditions for Man And Van Brixton
These Terms and Conditions govern the provision of man and van services by Man And Van Brixton and apply to all bookings, quotations, removals, deliveries, collections and related services supplied to customers. By placing a booking, confirming a quotation or accepting the service, the customer agrees to be bound by these terms. Please read them carefully before booking any man and van service, as they set out the rights and responsibilities of both parties.
In these Terms and Conditions, references to “we”, “us” and “our” mean the service provider operating under the Man and Van Brixton name. References to “you” and “your” mean the customer, including any person acting on the customer’s behalf. These terms are intended to be clear and fair, and they are designed to support transparent service delivery for both domestic and commercial jobs. They do not affect your statutory rights.
If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply. We may update these terms from time to time, and the version in force at the time of booking will apply to that booking unless otherwise agreed in writing. Customers are responsible for reviewing the terms before confirming any moving, transport or clearance arrangement.
All quotes are based on the information provided by the customer, including the type and volume of items, access conditions, floors, parking limitations, distance, timing and any special handling requirements. A quote for a man and van Brixton service is an estimate unless expressly stated as fixed. If the job details change, we reserve the right to revise the quote accordingly. Additional charges may apply where the actual work differs from the information originally supplied.
To make a booking, the customer must provide accurate and complete details about the items to be moved, the collection and delivery addresses, preferred dates and times, and any access restrictions. Bookings are not confirmed until we have accepted them and, where required, received any deposit or prepayment. We may decline a booking if the job is unsuitable, unsafe, unlawful or outside the scope of our service. The customer must ensure that the booking details are correct, including item lists and any requirements for heavy lifting, assembly, disassembly or waiting time.
After a booking is accepted, the customer will receive confirmation of the agreed service scope, any price structure, and any conditions that apply. 
It is the customer’s responsibility to check the confirmation carefully and notify us promptly of any errors. Any request to add extra stops, change dates, alter item quantities or modify access arrangements may affect the price and schedule. We may also require further information before the service date to ensure safe and efficient completion of the job.
Payments must be made in the manner agreed at the time of booking. Depending on the job, we may require full payment in advance, a deposit, partial prepayment or payment upon completion. Unless stated otherwise, all prices are shown in pounds sterling and may be subject to additional costs for waiting time, tolls, congestion charges, parking, congestion-related delays, stairs, long carries, specialist handling, or changes to the agreed service. Any quoted price is based on the original specification and may be adjusted if the actual work is more complex than described.
Payment terms for man and van services are strict. If payment is due on completion, it must be made immediately once the service is finished, unless we agree otherwise. We may accept bank transfer, card payment or another method specified in advance. If payment is delayed or refused, we may suspend the service, retain goods where lawful, or pursue recovery of amounts owed. You are responsible for any bank charges, failed payment fees, chargeback costs or costs incurred in recovering unpaid sums, to the fullest extent permitted by law.
Where a deposit has been paid and the customer cancels outside the permitted cancellation period, the deposit may be retained to cover administration and reserved capacity, unless a different arrangement is set out in writing. Invoices, if issued, must be paid by the due date stated. Failure to pay may result in interest and reasonable recovery costs where permitted by law. Any dispute about an invoice does not relieve the customer of the obligation to pay any undisputed amount on time.
Cancellations and amendments must be made as soon as reasonably possible. If you need to cancel or reschedule a man and van Brixton booking, please notify us promptly so that we can release the reserved time slot. Where the Consumer Contracts Regulations or other applicable law grants a cooling-off right, those rights will apply, subject to any lawful exceptions. For time-sensitive or same-day services, cancellation rights may be limited where performance has begun with your agreement.
If the customer cancels after confirmation but before the job starts, we may charge a cancellation fee based on the notice given, the reserved vehicle and labour, and any costs already incurred. If cancellation is made at short notice, including on the day of the booking, we may charge the full or partial booking value where appropriate and lawful. If we arrive at the collection point and are unable to complete the work because of customer delay, incorrect information, unsafe access, absence of necessary permissions, or failure to present the goods, the booking may be treated as a late cancellation or a failed attendance.
We may cancel or postpone a booking where circumstances beyond our reasonable control make performance impossible, unsafe or impractical. This may include severe weather, traffic disruption, vehicle breakdown, accidents, staff illness, legal restrictions, or site access problems. 
In such cases, we will use reasonable efforts to offer a revised appointment or alternative arrangement. We are not responsible for indirect losses arising from cancellation or delay, provided that the limitation is lawful and reasonable under the circumstances.
Our liability is limited to the extent permitted by law. We will take reasonable care in transporting your items and in providing the agreed service, but we are not liable for loss or damage arising from inaccurate information provided by the customer, inherent defects in items, inadequate packing, pre-existing damage, unsecured contents, or events outside our reasonable control. It is your responsibility to ensure that fragile, valuable or sentimental items are properly packed and labelled unless you have specifically arranged packing assistance with us.
Man and van services often involve moving items through tight spaces, stairs, lifts, driveways and public areas. The customer must ensure that access routes are safe, reasonably clear and suitable for the job. We may refuse to move items that are unsafe, excessively heavy, hazardous, improperly secured or likely to cause injury or damage. The customer must disclose any item that requires special handling, such as pianos, glass, antique furniture, appliances, or awkwardly shaped goods.
We are not liable for delay caused by traffic, roadworks, parking restrictions, weather, third-party actions, acts of God, or any event outside our control. Where liability cannot be excluded by law, it will be limited to the reasonable value of the affected service or the amount paid for that specific part of the work, whichever is lower, unless a higher limit is required by mandatory legislation. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Customers must ensure that all goods handed over are lawful to transport and that they have the right to possess, move or dispose of them. We do not knowingly transport prohibited, dangerous or illegal items. This includes, without limitation, explosives, firearms, controlled drugs, stolen goods, and any material prohibited by law or by the relevant transport regulations. If such items are discovered, we may refuse the booking, cease the service, and notify the relevant authorities where required.
Where the service includes removal or clearance of unwanted items, the customer remains responsible for ensuring compliance with all applicable waste regulations. Waste must be described accurately, and it must be handled in accordance with UK environmental law, including rules on duty of care, transfer notes and authorised disposal routes where applicable. We may only remove waste that falls within the agreed scope of the service and in a manner permitted by law. We are not responsible for items left behind unless expressly included in the booking.
Waste regulations require that household, commercial and mixed waste are disposed of properly, and the customer must not ask us to remove items that should be treated as hazardous waste unless we have specifically agreed to do so and are legally permitted to handle them. The customer should tell us in advance about paint, chemicals, oils, batteries, fluorescent tubes, gas canisters, electrical waste or other regulated materials. If undisclosed regulated waste is presented, we may decline to remove it and may charge for any wasted attendance or additional handling.
Where waste collection is included, the customer must ensure that the waste belongs to them or that they have authority to arrange its removal. We may ask for reasonable evidence of ownership or authority where necessary. The customer must also not present items that are contaminated, leaking or unsafe without prior disclosure. Any waste disposal carried out under the service will be subject to applicable licensing, carrier and transfer obligations, and the customer agrees to cooperate with any information we reasonably need to meet those obligations.
Customers are responsible for obtaining any permissions required for parking, loading, unloading or access to premises. If permits, visitor passes, lift bookings, building approval or third-party authorisation are needed, the customer must arrange them in advance unless we have expressly agreed to do so. Delays or extra costs caused by a lack of permits, restricted access, unavailable loading bays or incorrect address information may be added to the final charge. If we are unable to complete the service because permissions have not been secured, the booking may be charged in full or in part.
The customer must be present, or ensure that an authorised representative is present, at collection and delivery unless we have agreed unattended instructions in writing. You are responsible for checking that all items are loaded and unloaded correctly and that nothing has been left behind, except where an item checklist or inventory has been specifically agreed. Once goods have been delivered and checked, the service is deemed complete, subject to any lawful claims for proven loss or damage raised within a reasonable time.
Any claim for loss or damage must be reported promptly and in any event within a reasonable period after delivery or discovery. The customer should provide sufficient detail to allow us to investigate, including photographs, a description of the issue and any relevant supporting information. Failure to report an issue promptly may affect our ability to assess the claim and may reduce or remove our liability where permitted by law. Claims are assessed on a case-by-case basis and may require independent evidence.
We are not responsible for loss of earnings, missed appointments, business interruption, emotional distress, or any indirect or consequential loss arising from the service, except where such exclusion is prohibited by law. This applies equally to a man and van service and any related loading, unloading, removal or delivery work. Any insurance arrangements we hold do not create a broader liability than that stated in these terms and do not replace the customer’s own responsibility to insure high-value or unusual items where appropriate.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with a booking, quotation or service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If a customer is based elsewhere in the United Kingdom, these terms will still apply to the extent permitted by the relevant laws of the UK jurisdiction concerned.
We may assign or subcontract part of the service where necessary, provided this does not materially reduce the quality or scope of the work agreed. The customer may not assign rights or obligations under these terms without our prior written consent. No waiver of any breach shall be treated as a waiver of any later breach. Headings are provided for convenience only and do not affect interpretation.
These terms constitute the entire agreement between the parties in relation to the service, except for any written variation expressly agreed by us. If there is any inconsistency between a written quotation and these terms, the quotation will prevail only to the extent of the inconsistency and only for the specific booking to which it relates. By proceeding with a booking for Man And Van Brixton, the customer confirms that they have read, understood and accepted these Terms and Conditions.